Was quite pissed off with the eyes clinic on their efficiency. Wrote an email to highlight to them about the bad experience that we had with their eyes specialist 2 week back. As we didn't receive any reply from them, I wrote another mail to their PR section last week. We were really worried that the Videl's eyesight might worsen so I wrote another email to them today. I was so pissed off with them that I cc the mail to the Director of the hospital and Director of the eyes clinic. I was thinking that if they are still not going to reply, I'm going to cc to Minister of Health in my next email. I do not have to do it as I received a call from the Head of the PR section within 1 hour. She assured me that they are looking into this matter and will revert soon. I received another call from the sister nurse informing me to go down to see the Doc tmr. Wow. That's really very efficient.